Contact Us
What we read and how we reply
The team behind this site reads and replies in English and French, so feel free to write in either language. Messages are answered in the language they arrive in, and turnaround is handled without undue delay. A note in the subject line about what the message concerns helps route it to the right person.
Keeping your information safe
The contact form is for questions about the site, its reviews, or general enquiries about Virtual city. It is not a secure channel, and it should never be used to send financial details, passwords, or scans of identity documents. Anything sent through the form passes through ordinary web traffic, which means it can be intercepted along the way. No casino operator, and no review site, will ever ask a player to transmit banking information or a photo of a passport through a contact form. If such a request ever appears to come from Virtual city, treat it as a red flag and do not comply.
For anything that involves your account, your deposits, or your personal documents, go through the official channels inside the casino itself, where the connection is encrypted and the staff are trained to handle sensitive data. That is the only place where that kind of information belongs.
If gambling stops being fun
When the games stop feeling like entertainment and start feeling like a problem, the contact form is not the right place to turn. The casino's own account tools are the first stop: most operators offer deposit limits, session reminders, and self-exclusion options that can be set from within the player account. For a wider range of support, independent help organisations in Canada provide free, confidential advice to players and their families, and they can be reached directly without going through any casino at all.
If you are in that situation, skip the form entirely. The help is out there, it costs nothing, and it does not require an account or a login. Reaching out to one of those services is the step that actually changes things.
What the form is for
Keep it to the practical: a question about how a review was put together, a correction about a fact, or a comment about the site's content. Those messages are read and taken seriously. Anything else belongs elsewhere, and the guidelines above point to where.